Active Incident

Updated a few seconds ago

Major network interruption in NA East (yyz) 1 and 2Service Disruption

Incident Status

Service Disruption

Components

Discourse Standard Hosting, Discourse for Teams Standard Hosting, Discourse Business Hosting, Discourse Enterprise Hosting, Discourse for Teams Enterprise Hosting, Website, Internal Services

Locations

Global, NA East (yyz) 1, NA East (yyz) 2


January 17, 2022 4:44AM UTC
[Identified] We're investigating reports of outages on some sites.

January 17, 2022 5:40AM UTC
[Investigating] We have confirmed with our hosting provider there is a partial outage at the site and they are investigating.

January 17, 2022 6:59AM UTC
[Identified] The hosting provider is reporting a fire/explosion in the vicinity of the datacenter has caused the outage.

January 17, 2022 10:11AM UTC
[Identified] The fire noted in our previous update has severed many fiber lines to our hosting facility. Inbound mail service for all hosted forums is known to be impacted. Messages addressed to discoursemail.com may not be delivered in a timely fashion. (Outbound mail from hosted Discourse forums is not impacted.) Avatar web service for all hosted forums is known to be impacted.

January 17, 2022 3:16PM UTC
[Identified] The incident impacting mail service for all sites and sites hosted in yyz1 and yyz2 is ongoing. Engineering is evaluating a fail-over plan to restore services. Currently, inbound mail service for all hosted forums is known to be impacted. Messages addressed to discoursemail.com may not be delivered in a timely fashion. (Outbound mail from hosted Discourse forums is not impacted.) Avatar web service for all hosted forums is known to be impacted.

January 17, 2022 3:58PM UTC
[Identified] Avatar and Discourse website services have been restored. Signups from the Discourse websites are currently disabled for the time being. Main hosting incident is still ongoing.

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

Discourse Standard Hosting




Service Disruption

Discourse for Teams Standard Hosting




Service Disruption

Discourse Business Hosting




Service Disruption

Discourse Enterprise Hosting




Service Disruption

Discourse for Teams Enterprise Hosting




Service Disruption

Website




Partial Service Disruption

Internal Services




Service Disruption

External Services

AWS Route 53

AWS S3

GitHub

Let's Encrypt

Stripe

History (Last 7 days)

Some sites are currently unreachableOperational

Incident Status

Operational


Components

Discourse Standard Hosting, Discourse for Teams Standard Hosting, Discourse Business Hosting, Discourse Enterprise Hosting, Discourse for Teams Enterprise Hosting


Locations

EU 2



January 11, 2022 6:26AM UTC
[Identified] We're investigating reports of outages on some sites.

January 11, 2022 7:17AM UTC
[Identified] Issue identified, and service has been partially restored.

January 11, 2022 7:31AM UTC
[Monitoring] All sites are now operational, will continue to monitor.

January 11, 2022 7:51AM UTC
[Resolved] All impacted sites are now fully operational.
Brief read only during maintenancePlanned Maintenance

Description

We are currently performing server maintenance. Some sites may experience a period of read-only lasting less than 15 minutes.


Components

Discourse Standard Hosting, Discourse for Teams Standard Hosting, Discourse Business Hosting, Discourse Enterprise Hosting, Discourse for Teams Enterprise Hosting


Locations

EU 2


Schedule

January 11, 2022 4:31AM - January 11, 2022 5:31AM UTC


January 11, 2022 4:32AM UTC
[Update] Scheduled maintenance is starting.

January 11, 2022 5:31AM UTC
[Update] Scheduled maintenance is complete.
Brief read only during maintenancePlanned Maintenance

Description

We are currently performing server maintenance. Some sites may experience a period of read-only lasting less than 15 minutes.


Components

Discourse Standard Hosting, Discourse for Teams Standard Hosting, Discourse Business Hosting, Discourse Enterprise Hosting, Discourse for Teams Enterprise Hosting


Locations

EU 2


Schedule

January 11, 2022 3:00AM - January 11, 2022 4:00AM UTC


January 11, 2022 3:00AM UTC
[Update] Scheduled maintenance is starting.

January 11, 2022 4:00AM UTC
[Update] Scheduled maintenance is complete.